Support

Support

Service Policy


     Thank you very much our value customer for supporting and trust in buy “Sharp” product Our Customer Satisfaction Division has set up the warranty for all Sharp Products distributed by us are covered by a warranty coming in a card for a customer to keep as evidence. Furthermore, we have promptly prepared teams including Customer Service Department, Spare Part Department and Technical Support Department, together with Authorized Service Centers near customer houses to ensure fast and efficient service. Moreover, we have the Warranty Condition and Service Policy by product Category as following;


Home Entertainment


  • AQUOS LED

  • Audio

 

Home Entertainment Warranty Condition

Product Warranty Period

Product Type

Covered Parts

Warranty Duration 

CTV

Other parts*

1 year 

 

Image tubes

3 years

LCD TV

Other parts*

1 year

 

LCD screen

1 year

Audio Devices 

Other parts*

1 year

DVD Players

Other parts*

1 year

 

Remark: Please study the exact details indicated on the warranty card issued by the company.

 (Other parts) refer to electronic or mechanical parts

Service Policy & Warranty Conditions

1.    Repair service We will repair the product during the one-year warranty period or the duration specified in the warranty card. Repair service is rendered in one of the two options


1.1.     On-site service is provided for CTV  from 29” up or LCD TV from 32" up


1.2.     CTV with a screen smaller than 29” must be brought to a service center for a repair or LCD TV smaller than 32"  must be brought to a service center for a repair 

 

2.    Replacement of equipment or parts


2.1.   We will repair or replace the parts which are damaged as a result of correct operation as per the user’s manual, as well as those which are considered manufacturer’s defects. No fee will be    charged for the parts or the services provided under warranty.

 

3.    Repair or replacement of parts after the 1-year warranty duration In the case where the parts remain under warranty, we will charge for expenses other than the parts in question (e.g. television image tubes).

 

4.    Customers are liable for repair fee or replacement part cost incurred under the following circumstances, regardless of warranty validity:

 

4.1.   The warranty card is lost, amended, incomplete or lacks a retailer’s stamp. 


4.2.   The user fails to operate the product properly as per the user’s manual provided with the product.


4.3.   The part is worn or deteriorated or the exhaustible supply is defective from improper use and independent of the machine’s functioning.


4.4.   The damage is caused by an accident while moving the product after it was initially delivered.


4.5.   The damage is caused by animals.


4.6.   The damage is caused by a repair work performed by an unqualified individual.


4.7.   The damage is caused by the use of device with irregular electrical pressure.


4.8.   The product is scratched, dent or broken from use.


4.9.   As the product is designed for conventional use, this warranty does not cover the use of product in a commercial or industrial operation, the subletting of product, or, the use of product for a purpose other than the one intended at the stage of design.


 

Warranty on repair of non-warranty products


A 3-month warranty is provided for a service outside of warranty, beginning from the day on which the product is collected by the customer. Should the product exhibit the same problem as before, the repair  cost will be waived for service and the same parts replaced. We will charge for additional parts in need of replacement.


      Service Inquiry 

      Contact for receive service at

      Customer Contact Center Tel 0-2352-4949 or Toll Free 1-800-44-4949 (Home Telephone Only)

Page top

Home Appliances


  • Microwave oven

  • Washing machine

  • Air Conditioner

  • Air Purifier

  • Refrigerator

  • Water Purifier

  • Ion Generator

  • Vacuum Cleaner

  • Chest Freezer

  • Mite Catcher

  • Ultrasonic Washer

Home Appliances Warranty Condition

Product Warranty Period

 

Product Type

Covered Parts

Warranty Duration 

Air conditioners

Other parts*

1 year

Evaporator**

3 years

Compressor

5 years

Refrigerators 2 Doors Up

 (No Frost)

Other parts*

 

1 year

 

Compressor**

 

10 years

 

Refrigerators 1 Door

Other parts*

1 year

Compressor

5 years

Chest Freezer

Other parts*

 

1 year

 

Compressor

 

5 years

 

Washing machines

 Other parts* 

 1 year

Motor***

10 years

Air purifiers

Other parts*

1 year

Exception: Consumables

No warranty

Plasmacluster Ion Generator

Other parts*

1 year

Exception: Consumables

No warranty

Microwave ovens

Other parts*

1 year

High-Power Steamers (Healsio)

Other parts*

1 year

Vacuum Cleaner

Other parts*

 

1 year

 

Exception: Consumables

 

No warranty

 

Water Purifier

Other parts*

 

1 year

 

Exception: Consumables

 

No warranty

 

Hair Dryer

Other parts*

1 year

Remark :  Please study the exact details indicated on the warranty card issued by the company.

:  * (Other parts) refer to electronic or mechanical parts.

 **  For production January 2013 onwards.

***  For production October 2015 onwards.

 

Service Policy & Warranty Conditions

1.    Repair service We will repair the product during the one-year warranty period or the duration specified in the warranty card. Repair service is rendered in one of the two options:

 

1.1    On-site service is provided for Air conditioners, Refrigerators, Chest Freezer, Washing Machines, High-Power Steamers(Healsio), Air Purifier with high density of Plasmaclustor Ion for room start up from 50 square meter.

 

1.2    Microwave Ovens, Air Purifiers,  Plasmaclusters Ion Generator, Vacuum Cleaner, Water Purifier, Hair Dryer.

 

2.    Replacement of equipment or parts We will repair or replace the parts which are damaged as a result of correct operation as per the user’s manual, as well as those which are considered manufacturer’s defects. No fee will be charged for the parts or the services provided under warranty.

 

 

3.    Repair or replacement of parts after the 1-year warranty duration In the case where the parts remain under warranty, we will charge for expenses other than the parts in question (e.g. service fees, refrigerant system fees).



 

4.    Customers are liable for repair fee or replacement part cost incurred under the following circumstances, regardless of warranty validity:

 

4.1.   The warranty card is lost, amended, incomplete or lacks a retailer’s stamp. 

 

4.2.   The user fails to operate the product properly as per the user’s manual provided with the product.

 

4.3.   The part is worn or deteriorated or the exhaustible supply is defective from improper use and independent of the machine’s functioning.    

 

4.4.   The damage is caused by an accident while moving the product after it was initially delivered.

 

4.5.   The damage is caused by animals.

 

4.6.   The damage is caused by a repair work performed by an unqualified individual.

 

4.7.   The damage is caused by the use of device with irregular electrical pressure.

 

4.8.   The product is scratched, dent or broken from use.

 

4.9.   As the product is designed for conventional use, this warranty does not cover the use of product in  a commercial or industrial operation, the subletting of product, or, the use of product for a purpose other than the one intended at the stage of design.

 

Warranty on repair of non-warranty products

A 3-month warranty is provided for a service outside of warranty, beginning from the day on which the product is collected by the customer. Should the product exhibit the same problem as before, the repair cost will be waived for service and the same parts replaced. We will charge for additional parts in need of replacement. 

 

Service Inquiry 

Contact for receive service at

Customer Contact Center Tel 0-2352-4949 or Toll Free 1-800-44-4949 (Home Telephone Only)

 

Page top

Business Solutions


  • Multifunctional Copier

  • Professional display

  • FAX

  • ECR

  • Calculator

Business Solution  Warranty Condition

Product Warranty Period


Product Type 

Covered Parts 

Warranty Duration  


Projectors

Other parts*

2 years

Exception: Projector bulb

1000 HRS.or 1 YR

Facsimile machines

Other parts*

1 year

Exception: Consumables

No warranty

Electronic Calculator 

Other parts*

1 year

Exception: Consumables

No warranty

Electronic Cash Register'

Other parts*

1 year

Exception: Consumables

No warranty

 

Remark :  Please study the exact details indicated on the warranty card issued by the company.

*  (Other parts) refer to electronic or mechanical parts.


Service Policy & Warranty Conditions

1.    Repair service We will repair the product during the one-year warranty period or the duration specified in the warranty card. Projector, Facsimile,  Electronic Calculator, Electronic Cash Regoster must be brought to a service center for a repair

 

 

2.    Replacement of equipment or parts We will repair or replace the parts which are damaged as a result of correct operation as per the  user’s manual, as well as those which are considered manufacturer’s defects. No fee will be  charged for the parts or the services provided under warranty.

 

3.    Repair or replacement of parts after the 1-year warranty duration In the case where the parts remain under warranty, we will charge for expenses other than the parts in question

 

4.    Customers are liable for repair fee or replacement part cost incurred under the following circumstances, regardless of warranty validity: 

 

4.1.   The warranty card is lost, amended, incomplete or lacks a retailer’s stamp.


4.2.   The user fails to operate the product properly as per the user’s manual provided with the product.


4.3.   The part is worn or deteriorated or the exhaustible supply is defective from improper use and independent of the machine’s functioning.


4.4.   The damage is caused by an accident while moving the product after it was initially delivered.


4.5.   The damage is caused by animals.


4.6.   The damage is caused by a repair work performed by an unqualified individual.


4.7.   The damage is caused by the use of device with irregular electrical pressure.


4.8.   The product is scratched, dent or broken from use.

4.9.   As the product is designed for conventional use, this warranty does not cover the use of product in  a commercial or industrial operation, the subletting of product, or, the use of product for a purpose other than the one intended at the stage of design.


Warranty on repair of non-warranty products

A 3-month warranty is provided for a service outside of warranty, beginning from the day on which the  product is collected by the customer. Should the product exhibit the same problem as before, the repair cost will be waived for service and the same parts replaced. We will charge for additional parts in need of replacement.

 

Service Inquiry 

Contact for receive service at

Customer Contact Center Tel 0-2352-4949 or Toll Free 1-800-44-4949 (Home Telephone Only)

 

Service Policy Document Solutions (DS)

IMG_9715.JPG      

Speedy & Politely

 

SHARP Service Center provides excellent services to meet needs of our customer’s expectation.

 

Welcome!! To SHARP Customer Support 02-638-3711

For your peace of mind, all Sharp products distributed by us are covered by a warranty. Please keep the warranty card well to ensure our officially appointed SHARP Authorize Service Center can support the most efficiency service and ensure your satisfaction.

Product Warranty

New Product Warranty
 

Product

Parts

Warranty Duration

 

Multifunction Products

Body and other parts*

1 year

Consumable

No Warranty

All TSC parts**

TSC 3-5 years**

 

Remark: Please study the exact details indicated on the warranty card issued by the company.

* Other parts refer to electronic parts, exclude consumable.

Service Types and product warranty conditions

1.    Repair service

1.1.   We will repair the product under one-year warranty or as specified in the warranty card. Repair service is rendered in one of the two options:

•       On-site service is provided for color and black-and-white Multifunction Product

•     Small Multifunction Product must be brought to a service center for repair

1.2.   Three to five years warranty is provided under the TSC (Total Service Contract).       Conditions are subject to the company.

2.    Replacement of equipment or parts

We will repair or replace the parts which are damaged as a result of correct operation as per the user’s manual, as well as those which are considered manufacturer’s defects. No fee will be charged for the parts or the services provided under warranty.

3.    Customers are liable for repair fee or replacement part cost incurred under the following circumstances, regardless of warranty validity:

3.1.   The warranty card is lost, amended, incomplete or lacks a retailer’s stamp.

3.2.   The user fails to operate the product properly as per the user’s manual provided with the product.

3.3.   The part is worn or deteriorated or the exhaustible supply (e.g. roller, ink powder and magnet powder) is defective from improper use and independent of the machine’s functioning.

3.4.   The damage is caused by an accident while moving the product after it was initially delivered.

3.5.   The damage is caused by a force majeure such as a fire, a flood, a protest, a riot, a natural disaster or an act of insects or animals.

3.6.   The damage is caused by a repair work performed by an unqualified individual or one who is not appointed by the company.

3.7.   The damage is caused by the use of device with irregular electrical pressure.

3.8.   The product is scratched, dent or broken from use.

3.9.   As the product is designed for conventional use, this warranty does not cover the use for commercial & industrial operation, for sublease or for the purpose other than the design.

 

Warranty on repair of non-warranty products

 

       3-month warranty is provided for a outside service warranty, beginning from the day on which the product is collected by the customer. Should the product exhibit the same problem as before, the repair cost will be waived for service charge and the same parts replaced. We will charge for additional parts in need of replacement.

Contact Information

Sharp Thai Co., Ltd.

Head Office

952 Rama Land Building, 12th Floor, Rama 4 Road,

Suriyawong, Bang Rak, Bangkok 10500

Inquiries and recommendations are welcome at DS Customer Support: 02-638-3711.

 

Sharp Service Center

 

Telephone

Facsimile

Head Office

02-638-3711

02-638-3777

Si Phraya

02-352-4949

02-352-4900

Bang Na

02-744-3061

02-744-3062

Bang Khae

02-455-2218

02-455-2219

Chaeng Watthana

02-982-1797-8

02-982-1799

Ram Inthra

02-509-4818

02-509-4819

Chon Buri

038-458-944

038-458-957

Ayutthaya

035-335-394

035-335-394

Chiang Mai

053-263-175-8

053-263-179

Khon Kaen

043-364-650-2

043-364-654

Dealer Hotline

02-352-4904 / 090-197-6966 / 090-198-1109

 

***We reserve the rights to amend the policy above as appropriate.

Page top

Medical Device

As one of the leading solar power company, Sharp deliver solar cell and solar system solution with cost-effective.


With more than 53 years of experience, Sharp committed to continuous improvement in product and service to satisfy customer's need and create green technology to save environment.

Page top

Page top

  • Customer Contact Center
    02-352-4949

© SHARP CORPORATION